TERMS OF USE AND USER AGREEMENT

Last updated: 16 September 2026

These Terms of Use and User Agreement (“Terms of Use”) set out the basic rules governing the use of the radiva.com website (“Website”), operated by Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi (“Radiva”).

Persons who visit the Website, create an account or use services offered through the Website (“User”) are required to use the Website in accordance with these Terms of Use and applicable law.

These Terms of Use do not constitute explicit consent for the processing of personal data, consent to cookies or consent to receive commercial electronic communications. Personal data processing, cookies and commercial communication permissions are governed separately by the relevant privacy notices, Cookie Policy and consent mechanisms.

1. USE AND SECURITY RULES

1.1. The Website is generally available to visitors unless access is restricted for technical or legal reasons. Where a service offered through the Website is subject to a fee, this is stated separately in the relevant service or transaction screen.

1.2. The User is responsible for ensuring that information provided to the Website is accurate, current and lawful. The unlawful use of another person's identity, contact, account or payment information is prohibited.

1.3. The User is responsible for keeping usernames, passwords and similar account security information confidential. If the User becomes aware of unauthorised use of an account, Radiva should be informed without undue delay.

1.4. The use of software, code, automated tools or methods intended to damage the Website, other users or Radiva's information systems; disrupt system operation; gain unauthorised access; or unlawfully obtain, alter or delete data is prohibited.

1.5. Users may not conduct automated queries, bot activity, spam, malicious software activity, denial-of-service activity or similar actions that interfere with Website services or place an abnormal load on the systems.

1.6. In cases of security breaches, unlawful use, suspected fraud, infringement of third-party rights or violation of these Terms of Use, Radiva may, depending on the circumstances, temporarily restrict access to the Website or account, suspend the account or close it. Statutory rights of the User remain reserved.

2. CONTENT AND INTELLECTUAL PROPERTY RIGHTS

2.1. Unless expressly stated otherwise, the Radiva brand, logos, trade dress, product names, photographs, texts, videos, graphics, designs, catalogues, technical drawings, databases and other content on the Website belong to Radiva or the relevant rights holders.

2.2. Such content may be protected under Turkish Law No. 5846 on Intellectual and Artistic Works, Industrial Property Law No. 6769 and other applicable legislation.

2.3. The User may view Website content for personal and lawful use. Unless permitted by law, commercial reproduction, republication, distribution, sale, modification, transfer to another database or systematic copying of Website content without prior permission from Radiva or the relevant rights holder is prohibited.

2.4. Copyright, trademark, trade name and other rights notices contained in Website content may not be removed or altered, subject to statutory exceptions.

3. MEMBERSHIP AND ACCOUNT USE

3.1. Where membership functionality is available, the User may begin using an account after providing the required information and completing the registration process.

3.2. The User may use the account only for lawful purposes and is responsible for taking reasonable security precautions in relation to transactions carried out through the account.

3.3. The User may use account closure or membership cancellation options made available on the Website or submit a request to Radiva through the appropriate contact channels. Account closure does not mean that order, invoice, accounting, dispute or security records that must be retained under applicable law will be immediately deleted. Personal data retention and deletion are carried out in accordance with Radiva's applicable privacy notices and legislation.

4. USER OBLIGATIONS

4.1. When using the Website and its services, the User agrees to comply with the laws of the Republic of Türkiye, third-party rights and these Terms of Use.

4.2. The User may not submit or engage in unlawful, misleading, threatening or abusive content or activity, infringe intellectual property or personality rights of third parties, or compromise Website security.

4.3. Delivery, billing and payment information supplied by the User for purchases made through the Website must be accurate. Payment transactions may also be subject to the security requirements and terms of the relevant bank or payment service provider.

4.4. Product purchases made through the Website are additionally governed by the Pre-Contract Information Form, Distance Sales Agreement, withdrawal/return provisions and applicable consumer law. These Terms of Use do not exclude or restrict mandatory consumer rights.

5. WEBSITE AVAILABILITY AND LIABILITY

5.1. Radiva takes reasonable technical and administrative measures to support secure and continuous operation of the Website. Temporary interruptions may nevertheless occur due to maintenance, updates, infrastructure failures, internet interruptions, third-party services, cyber incidents or force majeure.

5.2. Radiva aims to keep product information, images, technical data and prices on the Website up to date. For product characteristics and pricing, the current information presented to the User before an order is placed shall be relevant. Obvious clerical or technical errors are assessed in accordance with applicable consumer law and the circumstances of the case.

5.3. Nothing in these Terms of Use shall be interpreted as excluding or limiting any liability of Radiva that cannot lawfully be excluded or limited under applicable law.

6. PERSONAL DATA, COOKIES AND COMMERCIAL COMMUNICATIONS

6.1. Detailed information on personal data processed during use of the Website is provided in Radiva's Personal Data Protection Privacy Notice and other applicable privacy notices.

6.2. The use of cookies and similar technologies is described in Radiva's Cookie Policy and Privacy Notice. Cookies requiring explicit consent should not be activated merely because a User visits or continues to use the Website without the required permission.

6.3. Where required by applicable law, separate consent is obtained for commercial electronic communications for campaign, advertising and marketing purposes. Use of the Website or acceptance of these Terms of Use does not by itself constitute consent to receive commercial electronic communications.

7. THIRD-PARTY LINKS AND SERVICES

7.1. The Website may contain links to third-party websites, social media platforms, payment providers, video services or other external services.

7.2. Third parties are responsible for their own content, services, terms of use and personal data processing practices. This does not exclude Radiva's statutory responsibility for its own acts and obligations.

8. NOTICES AND COMMUNICATION

8.1. Routine information relating to membership, orders, security, account and service processes may be sent through the email address, telephone number or in-Website notification channels registered to the User's account.

8.2. The User is responsible for keeping contact information up to date.

8.3. Where a notice is subject by law to a particular form or formal service procedure, the methods prescribed by applicable legislation shall apply. An ordinary email shall not automatically be deemed formal or statutory service of notice in every case.

9. CHANGES TO THESE TERMS

9.1. Radiva may update these Terms of Use to reflect changes in legislation, Website features or services.

9.2. The current version is published on the Website. Depending on the nature of a change, Users may also be informed separately where required.

9.3. Changes to these Terms of Use may not be applied retroactively in a manner that removes rights already accrued to the User where prohibited by applicable law.

10. GOVERNING LAW AND DISPUTES

10.1. These Terms of Use are governed by the laws of the Republic of Türkiye.

10.2. For disputes arising from consumer transactions, the jurisdiction and application provisions under Turkish Law No. 6502 on Consumer Protection and related legislation remain applicable.

10.3. For disputes that do not constitute consumer transactions, the competent authority shall be determined in accordance with applicable procedural law.

11. CONTACT

Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi
Website: https://radiva.com
Email: info@radiva.com
Telephone: +90 216 469 8406
Registered Electronic Mail (KEP): radiva@hs01.kep.tr