Delivery & Shipping
Delivery & Shipping
From order preparation to shipment tracking, we aim to keep every stage of your Radiva delivery clear and easy to follow.
Domestic & International Deliveries
Shipping is free for retail deliveries within Türkiye unless a different delivery or logistics condition is expressly shown on the relevant product or order page.
For international orders, shipping charges and delivery terms vary according to destination, product dimensions and weight, shipment method and applicable logistics conditions.
International shipping terms and any applicable charges are confirmed as part of the relevant order or quotation before the transaction is completed.
How Your Order Is Shipped
Once the payment process is completed, your order enters the preparation process.
The planned lead or dispatch time is shown on the relevant product page.
Once the product is ready and collected by the logistics provider, shipment information is generated.
Shipment details may be sent by SMS and/or email and can be followed through the available tracking channels.
Production Lead Time and Transit Time Are Different
The time displayed on a product page may include the period required to manufacture, prepare or make the product ready for dispatch.
Custom-sized, special-colour or made-to-order products may therefore have longer preparation times than standard stocked products.
Once handed to the carrier, transit time depends on the destination, transport service, local delivery network, operational workload and other logistics conditions.
Track Your Shipment
SMS & Email Updates
Tracking information may be sent to your registered contact details once the shipment has been collected.
Shipment Tracking
Use your tracking number to follow the current status of your shipment through the relevant carrier.
What If Your Shipment Is Damaged?
We recommend checking the package at the time of delivery. If there is visible impact, crushing, tearing or another indication of transport damage, ask the carrier to record the damage where possible and contact Radiva.
Transport-related damage is reviewed by our team and the appropriate resolution process is initiated according to the circumstances.
If You Are Not Available at the Delivery Address
If the carrier cannot complete delivery, the shipment may be scheduled for another delivery attempt or held at a local depot or collection point in accordance with the carrier's own procedures.
Shipments that are not collected within the carrier's applicable holding period may be returned to Radiva.
Need Help with Your Delivery?
Contact our team for information about order preparation, dispatch or shipment status.
