Free Shipping on Orders of €2,000 or More

International orders with a merchandise value of €2,000 or the equivalent amount in another currency qualify for free standard shipping.

For orders below €2,000 or the equivalent amount, shipping charges are calculated according to the destination country, product dimensions, shipment weight, number of packages and the selected logistics service.

Where a shipping charge applies, the applicable amount is displayed during the order process before payment is completed.

International Delivery with Global Carriers

Depending on the destination, dimensions of the shipment and logistics requirements, international orders may be delivered through carriers such as DHL, UPS, TNT, PTS or other contracted logistics providers.

Secure Online Payment

International orders can be paid by supported credit or debit cards through the secure payment options available on radiva.com.

The final amount, shipping cost where applicable and the selected payment method are shown before the order is completed.

Customs Duties & Import Procedures

International shipments may be subject to customs clearance, import duties, VAT, local taxes or handling charges imposed by authorities or service providers in the destination country.

Unless expressly stated otherwise during the order process, these destination-country charges are the responsibility of the recipient.

Customs authorities may contact the recipient directly for documents, payment or additional information. Customs processing times are determined by the relevant authorities and are outside Radiva's direct control.

Return Policy

International orders may be returned subject to the conditions below. Direct product exchanges are not processed for international orders. If you require a different product, model or size, the original product should first be returned and a new order can then be placed.

For voluntary returns, please contact Radiva within 15 days from the date you receive your order. Mandatory consumer rights applicable in the destination country, where applicable, remain reserved.

Products returned for reasons other than a defect, transport damage or an incorrect item supplied by Radiva must be unused, undamaged and suitable for resale, with their original packaging, labels, components and standard accessories where applicable.

How to Return an International Order

Shipping & Customs Costs for Returns

For voluntary international returns, return shipping charges, export/import customs charges and other costs arising from the return shipment are the responsibility of the customer.

The original shipping charge and customs/import charges are generally not refundable for voluntary returns.

If the return relates to an incorrect product supplied by Radiva, a confirmed product defect or confirmed transport damage, please contact Customer Service before returning the product so that the applicable procedure and costs can be assessed separately.

When Will You Receive Your Refund?

Once the returned product reaches Radiva and the return inspection is completed, the refund is processed according to the applicable return conditions.

Approved refunds are generally made to the original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank or card provider.

International Return Warehouse