DISTANCE SALES AGREEMENT

1. PARTIES

This Distance Sales Agreement (“Agreement”) has been concluded electronically between the SELLER and the BUYER whose details are set out below, within the scope of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

1.1. BUYER

The BUYER's details consist of the information provided by the BUYER during the order process and set out below.

1.2. SELLER

Company Name: Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi
Address: Esenyalı Mah. E-5 Yanyol Cad. Varyap Plaza No:61 D:178-179-180-181 Pendik / Istanbul / Türkiye
Tax Office / No.: Tuzla Tax Office / 7340841324
Telephone: +90 216 469 8406
Email: info@radiva.com
Registered Electronic Mail (KEP): radiva@hs01.kep.tr
Website: https://radiva.com

The BUYER acknowledges that, by approving the order, the BUYER becomes obliged to pay the price of the products subject to the order together with taxes, delivery charges and any other additional costs clearly disclosed before the order is placed.

2. DEFINITIONS

MINISTER: the Minister of Trade of the Republic of Türkiye,

MINISTRY: the Ministry of Trade of the Republic of Türkiye,

LAW: Law No. 6502 on Consumer Protection,

REGULATION: the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188, together with its amendments in force,

SERVICE: any consumer transaction, other than the supply of goods, performed or undertaken in return for a fee or benefit,

SELLER: Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi, which offers goods to consumers within the scope of its commercial or professional activities or acts on behalf of or for the account of a person offering goods,

BUYER / CONSUMER: a natural or legal person who acquires, uses or benefits from goods or services for purposes that are not commercial or professional,

WEBSITE: the website at https://radiva.com,

ORDERING PARTY: the person requesting goods or services through the WEBSITE,

PARTIES: the SELLER and the BUYER,

AGREEMENT: this Distance Sales Agreement concluded electronically between the SELLER and the BUYER,

GOODS / PRODUCTS: the movable goods subject to the purchase.

3. SUBJECT OF THE AGREEMENT

This Agreement governs the rights and obligations of the PARTIES regarding the sale and delivery of the products ordered electronically by the BUYER through the WEBSITE, the essential characteristics, quantity, sales price, payment and delivery information of which are shown in the order summary and the preliminary information form.

Prices listed on the WEBSITE are valid for the relevant product within the stated period and subject to the stated conditions. Time-limited campaigns and discounts apply during the announced period and under the announced conditions. The total amount payable by the BUYER in relation to the order is clearly displayed before the order is confirmed.

4. SELLER INFORMATION

Company Name: Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi
Address: Esenyalı Mah. E-5 Yanyol Cad. Varyap Plaza No:61 D:178-179-180-181 Pendik / Istanbul / Türkiye
Telephone: +90 216 469 8406
Email: info@radiva.com
Registered Electronic Mail (KEP): radiva@hs01.kep.tr
Website: https://radiva.com

5. BUYER INFORMATION

6. PRODUCT(S) SUBJECT TO THE AGREEMENT AND ORDER INFORMATION

6.1. The type, quantity, brand/model, dimensions, colour, connection option, number and other essential characteristics of the product or products subject to the order are displayed on the product page on the WEBSITE, the order summary screen and the pre-contract information provided before the order.

6.2. The sales price of the products subject to the order including all taxes, any discounts, delivery/shipping charge and the total amount payable by the BUYER are shown to the BUYER before the order is confirmed.

6.3. Where a shipping or delivery charge applies, this amount is clearly communicated to the BUYER before completion of the order. No additional delivery or shipping charge that was not disclosed before the order may subsequently be imposed on the BUYER.

7. PAYMENT, DELIVERY AND INVOICE INFORMATION

8. GENERAL PROVISIONS

8.1. The BUYER acknowledges that, before conclusion of the Agreement, the BUYER was provided with preliminary information regarding the essential characteristics of the products, the identity and contact details of the SELLER, the total price including taxes, payment, delivery, any additional charges, the right of withdrawal and available legal remedies, and that the BUYER approved the order after reviewing this information.

8.2. The SELLER shall deliver the goods subject to the order within the period agreed with the BUYER. In sales of goods, the delivery period may not exceed thirty days from the date on which the order reaches the SELLER, subject to the exceptions set out in the Regulation. A longer delivery period may be agreed by the PARTIES for products specially prepared in accordance with the BUYER's request or personal needs. If delivery does not take place within the agreed period, the BUYER's rights arising from applicable legislation are reserved.

8.3. The SELLER is obliged to deliver the product subject to the order in accordance with the characteristics specified in the order and, where applicable, together with the warranty certificate, instructions for use and installation information, in compliance with applicable legislation. The BUYER's statutory rights in relation to defective goods are reserved.

8.4. If the product subject to the order cannot be supplied as agreed in the Agreement, the SELLER may offer a different product only after clearly informing the BUYER and obtaining the BUYER's approval. The product subject to the order may not be replaced by another product without the BUYER's approval.

8.5. If it is understood that performance of the goods or services subject to the order has become impossible, the SELLER shall notify the BUYER in writing or through a durable medium within three days of becoming aware of this situation and shall refund all payments collected, including delivery costs where applicable, within no later than fourteen days from the date of notification. The fact that the goods are out of stock shall not, by itself, be regarded as impossibility of performance.

8.6. If the order price is not paid for any reason, if the payment transaction is cancelled in the records of the bank or payment service provider, or if collection is not completed, the SELLER's obligation to deliver the product shall not arise or, if delivery has not yet taken place, shall cease.

8.7. In order to ensure payment security, where a suspicious or unauthorised transaction is detected, the SELLER may request additional verification information that is necessary, proportionate and compliant with applicable legislation. The order may be suspended until verification is completed or may be cancelled for security reasons.

8.8. If the product cannot be delivered on time due to force majeure or circumstances beyond the control of the PARTIES that prevent or delay performance, the SELLER shall inform the BUYER. Within the framework of applicable legislation and the circumstances of the case, the BUYER may request cancellation of the order, consideration of an equivalent product option where possible, or postponement of delivery. In the event of cancellation, amounts paid shall be refunded within the period and by the method prescribed by applicable legislation.

8.9. Transactional notifications necessary for order, delivery, payment, return and customer service processes may be sent to the BUYER. Commercial electronic communications for advertising, campaign and marketing purposes are subject, where required under applicable legislation, to a separate commercial communication consent. Acceptance of this Agreement does not, by itself, constitute consent to receive commercial electronic communications.

8.10. The BUYER is advised to inspect the product and its packaging upon delivery and, where there is visible transport damage, to have a report drawn up by the carrier where possible and to notify the SELLER. The SELLER is responsible for loss and damage occurring until delivery where delivery is made through the carrier specified in the preliminary information. Acceptance of delivery does not, by itself, eliminate the BUYER's statutory rights arising from defective goods or transport damage.

8.11. The BUYER is responsible for ensuring that the information provided during order, membership and delivery processes is accurate and up to date. Delivery delays and other consequences arising from incorrect or incomplete information shall be assessed in light of the specific circumstances and applicable legislation.

8.12. The WEBSITE may contain links to websites or services belonging to third parties. Such links may be provided for information and navigation purposes. Third parties are responsible for their own services, content and data-processing practices; the SELLER's liability arising from its own acts and obligations remains reserved.

9. RIGHT OF WITHDRAWAL

9.1. In distance contracts concerning the sale of goods, subject to the exceptions set out in the Law and the Regulation, the BUYER may exercise the right of withdrawal within fourteen days from the date on which the goods are delivered to the BUYER or to a third party designated by the BUYER, without giving any reason and without paying any penalty. The BUYER may also exercise the right of withdrawal during the period between conclusion of the Agreement and delivery of the goods. In service contracts, the withdrawal period begins on the date on which the contract is concluded.

9.2. It is sufficient for the notification concerning exercise of the right of withdrawal to be directed to the SELLER in writing or through a durable medium within the withdrawal period. The notification may be sent to the SELLER's postal address specified in this Agreement, its Registered Electronic Mail (KEP) address, or info@radiva.com.

9.3. Unless the SELLER has offered to collect the goods itself, the BUYER is obliged to return the product subject to the right of withdrawal to the SELLER or to a person authorised by the SELLER within fourteen days from the date on which the withdrawal notification is made.

9.4. Where the product subject to withdrawal is delivered to the carrier specified for returns in the preliminary information, the SELLER shall refund the payments collected, including the costs of delivery of the product to the BUYER where applicable, within fourteen days from the date on which the product is handed over to the relevant carrier. If the BUYER sends the product through a carrier other than the carrier specified in the preliminary information, the refund period begins on the date on which the product reaches the SELLER. Where withdrawal relates to goods that have not yet been delivered, the refund period begins on the date on which the withdrawal notification reaches the SELLER.

9.5. The refund shall be made in accordance with the payment instrument used by the BUYER at the time of purchase, without imposing any cost or additional obligation on the BUYER, and in accordance with applicable legislation.

9.6. If the BUYER returns the product through the carrier specified for returns in the preliminary information, the BUYER shall not be held responsible for return shipping costs. If no carrier is specified for returns in the preliminary information, no return shipping charge shall be requested from the BUYER. If the specified carrier does not have a branch in the BUYER's location, the SELLER shall arrange collection of the product without requesting any additional cost from the BUYER.

9.7. If, during the withdrawal period, the BUYER uses the product in accordance with its function, technical specifications and instructions for use, the BUYER shall not be responsible for changes or deterioration resulting from such use. Where there is a decrease in the value of the product that gives rise to the BUYER's liability under applicable legislation, the relevant provisions shall apply.

9.8. If, as a result of exercise of the right of withdrawal, the order no longer meets the objective and previously announced conditions of a campaign, the discount or benefits provided under the campaign may be recalculated, provided that this is in compliance with consumer legislation.

9.9. Submission of the invoice, return form or documents required under accounting legislation may facilitate the return process; however, such documents may not be made an additional condition not provided for by law or used to eliminate the statutory right of withdrawal.

10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

10.1. Pursuant to the Regulation, the right of withdrawal cannot be exercised in relation to products specially prepared in accordance with the BUYER's requests or personal needs and which cease to be standard products, including products manufactured with custom dimensions, custom colours/coatings, custom connections or specifically for the order.

10.2. The right of withdrawal cannot be exercised in relation to services whose performance has commenced with the BUYER's approval before expiry of the withdrawal period and which constitute an exception to the right of withdrawal under the Regulation.

10.3. Other exceptions to the right of withdrawal listed in the Regulation shall apply to the extent that they are applicable to the relevant transaction.

10.4. The absence or non-applicability of the right of withdrawal does not eliminate the BUYER's statutory rights under the Law in relation to defective goods.

11. DEFAULT IN PAYMENT AND LEGAL CONSEQUENCES

If the BUYER fails to pay amounts due under a credit card or other payment instrument to the relevant bank or payment institution on time, the agreement between the BUYER and the relevant institution and applicable legislation shall apply. The SELLER's rights arising from law and this Agreement in relation to any unpaid sales price are reserved.

12. RESOLUTION OF DISPUTES

In consumer disputes arising from this Agreement, applications may be made to Consumer Arbitration Committees or competent consumer courts located in the BUYER's place of residence or in the place where the consumer transaction was carried out, in accordance with Law No. 6502 and applicable legislation.

For 2026, applications to Provincial or District Consumer Arbitration Committees are mandatory for consumer disputes with a value below TRY 186,000. This amount is re-determined each year in accordance with applicable legislation; the monetary threshold in force on the date of the dispute shall apply.

For disputes above the current monetary threshold, subject to the exceptions under Article 73/A of Law No. 6502, mandatory mediation as a prerequisite to litigation shall apply before filing a lawsuit before the consumer court. In places where there is no consumer court, the relevant disputes shall be heard by the civil court of first instance acting as a consumer court.

13. ENTRY INTO FORCE

Before completing the order, the BUYER views and confirms the preliminary information form and this Agreement electronically. Immediately before confirmation of the order, the BUYER is clearly and comprehensibly informed that placing the order creates a payment obligation.

This Agreement enters into force upon the BUYER's electronic approval and conclusion of the order. A copy of the Agreement shall be made available to the BUYER in the manner prescribed by applicable legislation.

SELLER
Radiva Isı Sistemleri Sanayi ve Ticaret Limited Şirketi